Warranty
Luxury Jewelry.
Protected for Life.
Your Incredible Chic Collections® purchase is more than an order. It is an ownership experience backed by premium care, lasting confidence, and a brand committed to standing behind eligible craftsmanship.
Luxury Does Not End at Checkout.
Purchasing an Incredible Chic Collections® piece means joining a brand experience built around craftsmanship, confidence, and long-term care.
Whether your jewelry is worn every day or saved for meaningful moments, our ownership program helps protect eligible pieces and gives you a clear path to support when you need it.
The ICC Lifetime Protection Process
A simple ownership path designed to make warranty activation, service requests, and support easy to understand.
Purchase Your Piece
Keep your order number, purchase date, and retailer details. These help us confirm eligibility.
Activate Protection
Complete the secure activation form within 30 days of purchase to register your eligible item.
Wear With Confidence
Enjoy your ICC jewelry knowing eligible pieces are backed by premium owner support.
Request Service
If an eligible issue occurs under normal wear, contact ICC for claim review, repair, or one-time replacement.
Protection by Product Type
All service fees below have been updated to be 10% less than the prior listed pricing.
Gold Plated
- ✓One-time replacement for approved eligible claims
- ✓Normal fading or eligible damage reviewed
- ×Water damage, misuse, or lost items excluded
Earrings & Vermeil
- ✓Eligible earrings and non-iced vermeil support
- ✓Replacement or exchange when approved
- ×Damage from accidents or improper care excluded
Moissanite
- ✓Professional claim review for eligible pieces
- ✓Service available for approved defects
- ×Additional fees may apply for lost stones exceeding $44.99
Watches
- ✓1-Year Limited Warranty included
- ✓Hands, dial, and movement covered for defects
- ×Battery, case, strap, bracelet, stones, and wear excluded
Custom Jewelry
- ✓30-Day Quality Guarantee for craftsmanship defects
- ✓One-time repair for approved manufacturing issues
- ×Final sale; user damage voids guarantee
Solid Gold
- ✓Professional repair service available
- ✓Expert inspection for service eligibility
- ×Additional fees may apply for extensive damage or lost stones
Covered vs. Not Covered
Our goal is to make the owner experience clear before service is ever needed.
Covered
- ✓Eligible manufacturing defects
- ✓Fading under normal wear on eligible pieces
- ✓Approved damage under normal use
- ✓One-time replacement for eligible Gold Plated/Vermeil claims
- ✓Equal or lesser value exchange if the original item is unavailable
Not Covered
- ×Water damage or chemical exposure
- ×Lost or stolen items
- ×Accidental breakage, impact damage, or misuse
- ×Unauthorized repairs or alterations
- ×Normal wear on excluded categories
ICC Watch Warranty
Every ICC watch includes a complimentary 1-Year Limited Warranty covering defects in the hands, dial, and movement under normal use. A dated sales receipt is required.
Extended Watch Care
The ICC More Time Plan extends your standard watch warranty by one additional year and may be added within 30 days of the original purchase date.
- ✓One additional year of coverage
- ✓One-time missing stone replacement where applicable
- ✓Premium support for watch owners
30-Day Craftsmanship Guarantee
Custom items are final sale purchases. Customized jewelry is protected by a 30-Day Quality Guarantee for approved craftsmanship defects or manufacturing-related breakage from the delivery date.
Professional Repair Service
Solid Gold items are final sale purchases. ICC offers professional repair services for future repair issues, subject to inspection and service eligibility.
Frequently Asked Questions
Simple answers for ICC owners before and after activation.
Do I need to activate my protection?
What happens if my original item is no longer available?
Will my damaged item be returned?
Are Amazon and Walmart purchases eligible?
Are custom items covered by Lifetime Protection?
Are watches covered by Lifetime Protection?
Does water damage void service?
How do I contact ICC support?
The ICC Protection Promise
We do not simply create jewelry. We create pieces designed to become part of your story. Every eligible Incredible Chic Collections® purchase is backed by premium protection because exceptional craftsmanship deserves exceptional service.
Activate ICC Protection
Register your eligible Incredible Chic Collections® purchase within 30 days. After submission, our team will review your details and send an official activation confirmation.